Transcription: With regard to the emotional issues of conflict management, I'd like to offer five don'ts. If you're able to avoid these five responses to conflict, you'll sidestep substantial pain and frustration. Number one, don't get in a power struggle. Number two, don't detach from the conflict. Number three, don't let conflict establish your agenda. Number four, don't awfulize. And finally number five, don't be fold by projection.
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